Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please be aware that delivery may be delayed by circumstances out of our control. Please email us at info@campcatskill.co with any questions about your delivery status.

Domestic Shipping Rates and Estimates

Shipping is free on US orders of $75 or more. On smaller orders, shipping is calculated and shown at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at our store location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours match the store’s open hours. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@campcatskill.co with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

For refunds, returns and exchanges, see our return policy.